At Good Captain sailing school, we strive to provide the best sailing education and experience for our students. We understand that circumstances may arise where students may need to make changes to their enrollment or request a refund. To ensure transparency and customer satisfaction, we have established the following return policy:
- Course Cancellations or Changes:
- If a student needs to cancel or change their course enrollment, they must notify us in writing or through the designated communication channel at least 30 (thirty)days prior to the course start date.
- In such cases, we will make every effort to accommodate the student’s request and find an alternative course date or provide a refund.
- If the cancellation or change request is made within 3 (three) days of the course start date, a refund may not be possible, but we will assess the situation on a case-by-case basis.
- Refund requests must be submitted in writing or through the designated communication channel.
- If a student is unable to attend a course due to unforeseen circumstances, such as medical emergencies or other valid reasons, we will review the request for a refund.
- Refunds may be subject to a processing fee or deduction to cover administrative costs or any non-refundable expenses already incurred by the sailing school.
- Course Completion:
- Once a student has started a course, there will be no refunds for partial completion.
- If a student decides to withdraw from a course after it has commenced, they will not be eligible for a refund.
- Weather-Related Cancellations:
- Safety is our top priority, and we reserve the right to cancel or reschedule courses due to adverse weather conditions or other safety concerns.
- In the event of a weather-related cancellation, we will make every effort to reschedule the course or provide a credit for future course enrollment.
- Equipment and Facilities:
- Our sailing school is committed to maintaining high-quality equipment and facilities for the best learning experience.
- If there are any issues with equipment or facilities that significantly affect the course delivery, students may be eligible for a refund or compensation.
- Promotional Discounts or Offers:
- From time to time, we may offer promotional discounts or special offers on our courses.
- If a student has enrolled in a course using a promotional discount or offer, the specific terms and conditions of the promotion will apply.
- Refunds or changes to course enrollment made under a promotional discount or offer will be subject to the terms outlined in the promotion.
- In cases where a refund is requested for a course that was originally booked under a promotional discount or offer, the refund amount may be adjusted to account for the discount or offer value received.
Please note that promotional discounts or offers may have specific validity periods, eligibility criteria, and restrictions. Students are advised to carefully review the terms and conditions of any promotions before making a booking or requesting a refund.
We reserve the right to modify or discontinue any promotions at our discretion. In such cases, any promotions that were active at the time of enrollment will be honored as per the terms and conditions communicated at that time.
If you have any questions or concerns regarding promotions or their applicability to your course enrollment, please contact our customer support team for clarification.
Please refer to the complete Return Policy for general conditions that apply to all course enrollments.
Please note that this return policy is subject to change, and any updates will be communicated to students in a timely manner.
We recommend that all students carefully review the course details, enrollment terms, and this return policy before making a booking. If you have any questions or require further clarification, please don’t hesitate to contact our customer support team.
Last updated: 01.01.2023
Good Captain sailing school, Contact Information: firstname.lastname@example.org